When it comes to providing human resource services that are catered to the millennial generation, the company USA Payroll, Inc. has some really visible strengths. For example, they offer a completely online and web-based environment for their employees and customers. This is a strength for the millennial generation because younger workers are familiar with web-based services and find them much quicker rather than dealing with a person. Also, because this company offers HR services that are completely web-based on an FAQ section, millennials have access to resources away from their work environment.
However, the web-based HR environment for this company has its weaknesses because there is no one directly there to answer to when they have a question in the office or location. Without an on-premise person and outsourcing instead, this causes a lack of attention, which millennial workers can perceive to be mismanagement or a lack of consideration for their needs. Such negligence is surely a weakness because this generation may be more likely to find another job that meets their needs in terms of evidence-based HR management.
In order to fix this potential weakness, this company can offer a hybrid solution where there is a person on-premise to answer any questions and handle the day to day duties of the company, while still focusing on the efficiency of an outsourcing model. This is a great solution for this weakness because the cost savings and efficiency of the outsourced model are still there while the benefits of having an on-premise person are there too. In this way, millennials can feel more comfortable and not be referred to as merely a “number.”