Sample Communications Resume

YOUR NAME

(111)-222-3333

email address

123 Street Name

City Name, STATE 11111

Results-driven motivated Administrative Assistant with seven years of medical scheduling and dispatch experience looking to advance her career in the healthcare field.

UNIVERSITY OF ALABAMA

Bachelor of Arts in English Literature and Creative Writing

Minor in Psychology, Phi Beta Kappa, 3.8 GPA

University of Alabama Library Research Award

Was awarded $1000 for the quality of my research paper on child psychology

SKILLS

QuickBooks, Excellent customer service, Scheduling systems, Google Docs, Friendly, Database management, Social media, Copy editing, Dispatch, Microsoft Office Suite, Healthcare knowledge, Communication, Time management, Self-motivated, Quick Thinker, Team player, Fast learner, 76 WPM, Research.

WORK EXPERIENCE

Dr. Hames, MD — Scheduling and Medical Assistant — 2015 - Present

• Schedule and reschedule for hundreds of regular patients

• Manage and edit a robust database of patients and their information

• Greet patients as they enter the office; alert doctors and nurses to their arrival

• Answer multi-line phones and redirect calls to proper extensions

• Serve as the face of the company and maintain customer relationships

• Scan, file, organize and make copies

• Manage confidential patient data

• Claim matching

• Billing

• Insurance processing

Yellow Hammer State Taxi — Dispatcher — 2013 - 2015

• Dispatch up to 100 taxi drivers per day

• Answer multi-line phones

• Maintain customer relationships by being personable over the phone and quickly and efficiently retrieving customer data through data mining

• Increased customer satisfaction during my tenure from 82% to 95% according to surveys

Office Assistant — University of Alabama Department of the Arts — 2008 - 2013

• Greet students at the front desk and answer questions or redirect them to various experts and administrators

• Accept and file student paperwork and applications

• Schedule appointments for professors and students

• File, scan, organize and make copies

• Digitize thousands of past student records and upload them to database